Service Operations Management

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MIT-OpenCourseWare

How to Develop Breakthrough Products and Services

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edX

Culture of Services: New Perspective on Customer Relations

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Textbooks
English Textbooks

《服务运作管理：整合的视角》

Bart Van Looy

《服务管理:运作、战略与信息技术》

詹姆斯A.菲茨西蒙斯 (James A. Fitzsimmons)

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